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          Call a Specialist Today!

          Celestix Support Programs


          Relax. We’ve got it.

          Providing timely support is paramount to us. Our goal is to enable our customers to focus on what they do best – managing the core competencies of their business. We strive hard to achieve this goal each time, by constantly fine tuning our processes, adhering to the SLAs, being vigilent, and sensitive to our customers’ IT infrastructure. We take pride in our highly qualified, and specialized team of technical support engineers, who consistently strive to ensure that you get the peace of mind you deserve.

          Managed 178彩票软件下载 | Proactive IT Support

          Because businesses are becoming largely IT dependent today, customers are seeking proactive support from the Celestix support team. Instead of waiting for things to break, and then open a support case, they now want preventive maintenance, and continuous monitoring to avoid potential issues. Celestix Managed 178彩票软件下载 has been conceived as a result of; constantly listening to what our customers say, our proven technical expertise, and 15+ years of experience in the industry. The two new additions to our support programs family – Proactive & Proactive+ support, have been designed to offer best-in-class Managed 178彩票软件下载 to the customers. Proactive+ includes the services of a dedicated Technical Account Manager (TAM), who provides quarterly health checks, monthly system status reports, and most importantly, takes charge of issues before they become critical. With Celestix Managed 178彩票软件下载, we’ve redefined IT support as ‘Proactive’ IT support.

          Support Programs | Tailored to your custom needs

          Celestix support programs have been designed to deliver the specific set of services scaled to your deployment, and technical resources. Besides the excellent technical resources, all of the Celestix support programs also include ‘spare in the air’ advanced hardware replacement, to maximize the up time, and value of your Celestix solutions. Choose the program that suits your custom needs.

          Support 178彩票软件下载 Standard Premium Proactive Proactive*
          Basic Support
          Reliable technical support for UAG, TMG, Celestix E Series, A Series
          Basic ‘How to’ support
          Online forum, videos, documents, and Knowledge Base
          Email based support
          Web based support
          Proactive patch and software update notifications
          Support hours 8×5 (local) 24×7 24×7 24×7
          No. of authorized support contacts 4 6 10 10
          Access to 24×7 global support engineers  
          24×7 support line  
          Accelerated response times  
          Priority escalations for critical issues    
          Dedicated Toll Free phone number    
          Solution Based Support
          Access to updates/patches
          Remote hardware troubleshooting and analysis
          Basic installation support – guided services support
          Basic configuration – IPMI Networking
          Collaborative 3rd Party assistance  
          Advanced firewall configuration – firewall/load balancing    
          Advanced hardware and software configuration support    
          Managed 178彩票软件下载
          Direct escalation to Level II engineers    
          Remote administration support    
          Proactive system monitoring and reporting    
          Patch and update migration reviews    
          Dedicated Level II/III support engineer (TAM)      
          Root cause analysis reporting      
          Monthly reports and review calls      
          Product and best practices knowledge sharing      
          Quarterly System Health Checks      
          Onsite troubleshooting*      
          Professional services Additional Additional Additional Additional
          Hardware Maintenance Support
          Advanced hardware replacement *varies by region
          Priority hardware replacement    
          Term
          Support contract term (years) 1, 2, 3 1, 2, 3 1, 2, 3 1, 2, 3

          *Call/email us for more information. Terms and conditions apply.